case study

A specialist insurer

Our client provides complex regulated consumer products in a highly competitive market and is embarking on a strategic transformation based on product and service innovation. Details below:

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This ground-breaking transformation is intended to disrupt the marketplace through a differentiated low friction approach to customer management.

We were retained to perform a deep dive audit of the current capabilities providing a solution incorporating a re-design of all end-to-end customer journeys and infrastructure enabling service differentiation.

Working with our client’s Executive, we developed a strategic change programme and have gone on to deliver a new operating model incorporating our model office capabilities within a target cost envelope, whilst increasing revenue growth.