A specialist insurer
Our client provides complex regulated consumer products in a highly competitive market and is embarking on a strategic transformation based on product and service innovation. Details below:Back to all Case Studies
This ground-breaking transformation is intended to disrupt the marketplace through a differentiated low friction approach to customer management.
We were retained to perform a deep dive audit of the current capabilities providing a solution incorporating a re-design of all end-to-end customer journeys and infrastructure enabling service differentiation.
Working with our client’s Executive, we developed a strategic change programme and have gone on to deliver a new operating model incorporating our model office capabilities within a target cost envelope, whilst increasing revenue growth.